• office@der-baugreissler.at

Cancellation policy

Right of withdrawal / right of cancellation

The term “Rücktrittsrecht” commonly used in Austria corresponds to the term “Widerrufsrecht” commonly used in Germany and used in the Consumer Rights Directive. We therefore use the equivalent pair of terms “right of withdrawal (right of cancellation)”. In the withdrawal notice, only the term “right of withdrawal” is used. This is equivalent to the Austrian term “right of cancellation.”

No right of withdrawal (right of cancellation)

There is no right of withdrawal (right of cancellation) for goods that are made to customer specifications or clearly tailored to personal needs. There is no right of withdrawal (right of cancellation) for goods that can spoil quickly or whose use-by date would be exceeded quickly. There is no right of withdrawal (right of cancellation) for newspapers, magazines or illustrated magazines (except for subscription contracts).

Right of withdrawal (right of cancellation) expires

For goods that are delivered sealed and are not suitable for return for health protection or hygiene reasons, the right of withdrawal (right of cancellation) expires if the goods have been unsealed after delivery. For audio or video recordings such as CDs, DVDs, etc., as well as for computer software delivered in sealed packaging, the right of withdrawal (right of cancellation) expires if the goods have been unsealed after delivery. For goods that, due to their nature, have been inseparably mixed with other goods after delivery, the right of withdrawal (right of cancellation) expires.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.


To exercise your right of withdrawal, you must inform us


der BAUGREISSLER gmbh
2164 Wildendürnbach 272
Tel.: 00432572/5395330
E-Mail: office@der-baugreissler.at

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we must reimburse you all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery we offer), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.
We may refuse reimbursement until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is the earlier.
You must send back or hand over the goods to us or to

der BAUGREISSLER GmbH
2164 Wildendürnbach 272

without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract.

The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check their nature, characteristics and functioning.

Withdrawal form

If you want to withdraw from the contract, please fill out the form below: